Shipping Policy

This Shipping Policy explains where we deliver, how delivery works, and what happens if there is a delivery issue.

1. Delivery area

We currently deliver to selected areas of London only.

You can use the postcode checker on our website to confirm whether we deliver to your address before placing an order.

We may change our delivery areas from time to time.

2. Delivery charges

Any delivery charges will be shown at checkout before you place your order.

Delivery charges may vary depending on your address, order size, product type, or the type of order you place.

3. Delivery timing

We will aim to deliver your order within the delivery window shown at checkout or otherwise communicated to you by email or text message.

Delivery times are estimates only and are not guaranteed.

4. Subscription deliveries

If you have a subscription with us, your deliveries will be scheduled according to the delivery frequency you selected when signing up, unless changed in your account or agreed with us.

We will normally notify you by email before each subscription order is processed.

5. Safe place and neighbour deliveries

If you provide delivery instructions allowing us to leave your order in a safe place or with a neighbour, we may do so.

If no such instructions are provided and delivery cannot be completed safely, we may contact you to rearrange delivery or otherwise treat the delivery as unsuccessful.

6. Failed or unsuccessful delivery

If delivery cannot be completed because the address provided is incorrect, access is not possible, or the intended recipient is no longer at the address given, we are not responsible for any resulting loss.

If delivery cannot be completed for another reason, we may contact you to rearrange delivery where reasonably possible.

Because many of our products are perishable, we may not always be able to reattempt delivery or offer a refund where delivery is unsuccessful for reasons outside our control or due to incorrect information provided by you.

7. Delays outside our control

Sometimes delivery may be delayed by events outside our control, for example severe weather, road closures, traffic disruption, rider illness, or supplier issues.

If there is a risk of substantial delay, we will try to contact you as soon as reasonably possible.

If we cannot supply your order within a reasonable time because of events outside our control, you may be entitled to cancel and receive a refund for any products paid for but not received.

8. Risk and ownership

Delivery is complete when we deliver your order to the address you provided, including where it is left in accordance with your delivery instructions.

Risk in the products passes to you on delivery.

Ownership of the products passes to you once they have been delivered, except where we have agreed to fulfil an order before payment has been received following a failed payment. In that case, ownership passes only when we have received payment in full.

9. Contact us

If you have any questions about delivery, please contact us at support@dalstoneggshop.com.

Last updated: 17 March 2026