Refund Policy
This Returns and Refund Policy ("Refund Policy") explains your rights if there is a problem with your order, and when returns or refunds may be available.
1. Perishable food products
Because many of our products are perishable, change-of-mind returns are usually not available for eggs, bread and other food items that are liable to deteriorate or expire quickly.
This does not affect your rights if products are faulty, damaged, unsafe, or not as described.
2. If there is a problem with your order
If your order arrives damaged, incorrect, incomplete, or not as described, please contact us as soon as possible at support@dalstoneggshop.com.
Where possible, please contact us within 48 hours of delivery.
Please include:
- your name
- your order number
- a brief description of the issue
- photos, where helpful
We may ask for further information before agreeing a refund, replacement or other remedy.
3. Refunds and replacements
Where you are entitled to a refund, we will refund the affected product or order to your original payment method.
Where appropriate, we may also offer a replacement, partial refund, account credit, or another reasonable remedy.
We will not require you to accept account credit instead of a refund where you are legally entitled to a refund.
4. Non-perishable products
If we sell non-perishable products, such as merchandise, you may have the right to cancel and return them within 14 days of receiving them, provided they are unused and in a resaleable condition.
You must contact us at support@dalstoneggshop.com before returning any non-perishable item.
Unless the item is faulty, damaged, or not as described, you are responsible for the cost of return postage.
5. Items that cannot be returned
- perishable food products, unless they are faulty, damaged, or not as described
- items that have been used or consumed, except where there is a quality issue
- any product excluded from return by law
6. Refund timing
If a refund is due, we will process it to your original payment method as soon as reasonably practicable, and no later than 14 days after we agree that a refund is due.
7. Subscription orders
If you receive products through a subscription, this Refund Policy applies to each order in the same way as for one-off orders.
If you want to cancel or change a future subscription order, please see our Cancellation Policy and Terms and Conditions.
8. Contact us
If you have any questions about returns or refunds, please contact us at support@dalstoneggshop.com.
Last updated: 17 March 2026